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The Portwest Modaflame Multi-Norm Arc Softshell Jacket (MV72) is a high performance protective jacket designed for professionals working in hazardous environments where visibility, comfort, and protection are essential. Combining advanced fabric technology with a modern softshell design, this jacket delivers reliable multi-norm protection without compromising on wearability.
Constructed from flame resistant, arc-rated softshell fabric, the MV72 provides protection against heat, flame, arc flash, and electrostatic discharge. Its inherently flame-resistant properties ensure long lasting performance, while the softshell construction offers flexibility, breathability, and weather resistance for all-day comfort. High-visibility detailing enhances wearer safety in low-light conditions, making it ideal for demanding industrial and utility applications.
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At Global Workwear, our primary focus is ensuring complete customer satisfaction. In the rare circumstance that you are not entirely pleased with your order, we have established a straightforward returns process to simplify the resolution. We strongly encourage customers to carefully review their orders before finalizing payment to ensure accurate and prompt dispatch without any delays.
For unwanted goods
If you’re simply unhappy with your goods, you have a period of up to 14 days to contact us from the point of receiving the goods.
Exclusions
Bespoke, specials, altered or personalised products are excluded from this Policy. (None refundable).
All sale and clearance items are non-refundable.
All Rescue Equipment, Safety PPE and Lifting Nets are non-refundable due to Safety reasons.
For faulty and incorrectly supplied goods
If, by chance, you receive goods that are damaged, faulty, or defective, you are entitled to claim a refund or exchange. It is imperative to contact us immediately upon receiving the goods. Subsequently, you have a period of 7 days to return the item to us.
Refunds
In the majority of cases, we will initiate a refund within 7 days of receiving the unwanted, faulty, or incorrectly supplied goods. The refund will cover the full amount, excluding the delivery charge. Refunds will be processed using the same payment method, unless alternative arrangements have been specifically agreed upon.
You are under a legal obligation to ensure the proper care of the items while they are in your possession. Additionally, you bear responsibility for any damage sustained by the goods during transportation. Upon inspecting the returned items, if we discover damage rendering them unsuitable for resale, we reserve the right to deduct an amount equivalent to the damage or may opt to deny the refund altogether.
How to return your goods
Before making a return, you MUST notify us first. The easiest way to return your goods is by using our returns form. Alternatively, you can contact our customer services team on sales@global-workwear.co.uk, and reference your order number.
For in-stock items, delivery is anticipated within a 3-5 day timeframe from the date of ordering. Please note that we do not dispatch orders on weekends. In instances of heightened activity or promotional periods, there may be an extension in the delivery duration. Rest assured, we are committed to minimizing any disruptions to your service and will exert our best efforts to ensure a timely delivery
